Complaints procedure

The Food Partnership is committed to delivering quality services and we regularly review our practices to continually improve. We aim to be a responsive organisation that will deal with any complaints fairly and effectively.

We always want to get it right the first time, but if this has not happened, we welcome the chance to learn and improve what we do.

How to get in touch

If you have feedback to give, we want to hear it. You can contact us by email, telephone, letter or in person. If you are working directly with a member of staff, we encourage you to contact them in the first instance. Otherwise you can reach us at:

complaints@bhfood.org.uk

01273 431 700

Complaints Handling
Brighton & Hove Food Partnership
Brighthelm Centre, North Road BN1 1YD

The procedure

We will send a letter acknowledging a complaint within 5 days, explaining what will happen and timescales. The complaint will be investigated and recommendations made. We will write again to confirm the outcome of this investigation and what we plan to do as a result. If unsatisfied, the complainant may appeal against the decision to the Board of Directors.

The Food Partnership commits to treating all complaints seriously and will use these to improve our work. We welcome all feedback, whether negative or positive, and appreciate the time of those who input in this way.

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